Privacy Policy

1. Information We Collect

We collect information you voluntarily provide when you:

• Submit a quote request, sample request, or distributor inquiry
• Contact us via email or phone
• Subscribe to our technical bulletins or newsletters
• Visit our website (analytics data via cookies)

This may include: name, company name, job title, email address, phone number, country, and details about your chemical requirements.

2. How We Use Your Information

• To respond to your inquiries and provide technical support
• To process sample requests and quotations
• To send product updates and industry insights (with your consent)
• To improve our website and services
• To comply with legal and regulatory obligations

3. Data Sharing

We do not sell your personal data. We may share information with trusted partners (logistics providers, authorized distributors) solely to fulfill your orders. We may disclose data when required by law.

4. Data Security

We implement industry-standard security measures to protect your data, including SSL encryption, access controls, and regular security assessments.

5. Your Rights

You may request access to, correction of, or deletion of your personal data at any time by contacting us at info@chimiart.com.

6. GDPR Lawful Basis for Processing

Where the General Data Protection Regulation (GDPR) applies, we process your personal data under the following lawful bases:

• Consent — for newsletter subscriptions and marketing communications. You may withdraw consent at any time.
• Contractual necessity — for processing quote requests, sample requests, and orders where data processing is required to fulfill our contractual obligations.
• Legitimate interest — for website analytics, fraud prevention, and improving our products and services, balanced against your rights and freedoms.
• Legal obligation — for regulatory compliance, tax reporting, and maintaining records required under Egyptian and international trade law.

7. Data Retention Schedule

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:

• Quotation and order data: 3 years from the date of last transaction, or longer if required for warranty claims or legal disputes.
• Contact and business relationship data: 5 years from the date of last interaction, to support ongoing commercial relationships and comply with trade regulations.
• Newsletter and marketing preferences: retained until you unsubscribe. Upon unsubscription, your email is moved to a suppression list for 1 year to prevent re-enrollment.
• Website analytics data: 26 months (anonymized after this period).

8. International Data Transfers

CHIMI ART operates globally and may transfer your personal data to countries outside your jurisdiction. When we transfer data from the European Economic Area (EEA) or UK, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission. Data transferred to our Egyptian headquarters is protected under Egypt's Personal Data Protection Law (Law 151/2020). For data processed by our cloud service providers, we ensure they maintain SOC 2 Type II or equivalent certifications.

9. Cookie Categories

Our website uses the following categories of cookies:

• Necessary cookies: Essential for website functionality, language preferences, and security. These cannot be disabled.
• Analytics cookies: Help us understand how visitors interact with our website using anonymized data (Google Analytics with IP anonymization enabled). You may opt out via your browser settings or our cookie consent banner.
• Marketing cookies: Used to deliver relevant content and measure the effectiveness of our campaigns. Only activated with your explicit consent.

10. Data Protection Officer

For any data protection inquiries, requests to exercise your GDPR rights, or complaints about how we handle your personal data, please contact our Data Protection Officer at:

dpo@chimiart.com

11. Contact

For privacy-related questions, contact us at info@chimiart.com or write to: CHIMI ART for Chemical Industries, 10th of Ramadan City, Industrial Zone, Egypt.